Real time support for difficult conversations

Find the right words for feedback and difficult work conversations with our interactive AI-assisted training and coaching

Future-proof your culture with AI that preserves relationships

Started as a university funded project, now helping companies across the world. Our training programs and support tools help employees use language that promotes trust and collaboration.

Engaging training with lasting impact

Like an immersive game

-Ioana Dalca, Senior Analyst, Nielsen

For effective communication training, look no further

-Gena Gibson, Director of Data Science at Ricardo Energy & Environment

I feel more free and satisfied at work

-Ann Fisher, Partner at Hatchers Solicitors LLP

An on-demand diplomacy coach

-Obi Nwosu, CEO of Coinfloor

The techniques I learn, I use at work the very next day

-Maile Ohye, Senior Principal Product Manager at LinkedIn

My work relationships are better than ever

-Fred Fisher, Lead Engineer at Lyst

Workplace conflict costs UK employers £28.5 billion and US employers $359 billion a year

Avoid costly conflict and make difficult conversations more stress-free and straightforward. We'll help you with:

  • Negative feedback

  • Personality clashes

  • Working style differences

  • Poor performance

  • Difficult attitudes

  • Accountability

  • Culture and values differences

  • Remote work issues

  • Change management

And much more...
Cost saving image

Interactive experiential learning

Our live webinar training and on-demand microlearning modules engage employees with AI-assisted learning.
Importance of Diplomacy

Focused on key behaviours

Personalised feedback from our AI makes learning efficient by focusing on key areas for improvement in communication
Importance of Diplomacy

Well-timed and relevant

Short, interactive scenarios offer learning in the moment of need. Get support for challenging conversation topics as they come up at work.
Importance of Diplomacy

Sustained behavior change

Our AI writing assistant supports continuous learning on-the-job, enabling long-term confidence with difficult conversations.

Advantages over traditional training:

  • Experiential: Practice difficult conversations with immediate feedback from our AI.

  • Relevant: Curate content relevant to your organization from our library of common crucial work conversations for your industry.

  • Focused on key behaviors: Get immediate feedback from our AI for the specific phrases you used that you can improve upon.

  • On-the-job: Address needs in the moment and get help for real, upcoming difficult conversations.

  • Co-created by users: Build a values-aligned phrase bank for discussing difficult situations, customized for your organization's culture.

Employee Conversation

Backed by science

We help you avoid defensiveness and negativity using insights from neuroscience and psychology research.

Artificial Intelligence Support

See examples of how our AI supports difficult conversations

Build a culture of high quality conversations

Importance of Diplomacy

Useful feedback

9 out of 10 managers avoid constructive feedback for fear of negative reactions from employees. We help you give feedback that is objective and motivating.
Importance of Diplomacy

Equality, diversity, and inclusion

61% of employees report experiencing bias at work at least once a month. We show you how to respond to bias inclusively and discuss diversity issues safely.
Importance of Diplomacy

Productive conflict

89% of managers would like to improve their ability to handle conflict. We help you address conflict productively, avoiding defensiveness and negativity.


Whatever the message, we'd love to hear from you. We'll get back to you as soon as we can. You can also email: